The Future of Healthcare is Retail

Customer Experience strategist shares how healthcare's future is directly related to retailing


This piece was written by Hannah Chenoweth and originally appeared on the HealthSpaces blog. Healthcare systems are increasingly looking to retail for innovative strategies. With 81% of patients unsatisfied with their healthcare experience, providers have much to gain from looking at best practices in this experience-driven, consumer-focused ecosystem. After all, retailers are experts at providing...

11 Come 11: A Wayfind History of Google Trends

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Malls Are on Life Support: Not So Fast

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