No Such Thing as a Store

They don’t call them stores. They call them galleries.1 It sounds a bit pompous, but those are Elon Musk galleries. Tesla doesn’t do anything the way everyone else has always done things, which begins to explain why their 200 locations aren’t showrooms, either. And most certainly not that 20th century anachronism: "stores". Tesla isn’t really...

Restaurant of the Future – Part 1

Robot chefs. AI taking drive-thru orders. Drone delivery. A tech-influenced restaurant industry is no longer a far-off future. It’s here. And it has been brought on by some of the most disruptive industry pressures: labor shortages, time-poor consumers, interest in conscious consumption, and the overwhelming need for an elevated consumer experience. In part one of...

What If Stores Innovated Like Restaurants?

When looking at the top of the list on Nation’s Restaurant News’ Top 200, it’s clear the leading restaurants are constantly innovating. Here are a few examples: #9 – Domino’s As the delivery challenge continues to confound restaurants everywhere, Domino’s is the chain most brands want to be like. Today the company is more logistics...

The Rise of Recommerce

As the seasons begin to change, many people are vying to create that perfect fall wardrobe to make themselves the envy of all of their friends and followers (if you’re into that sort of thing). But let’s be honest—it’s likely that there are some pieces in their closet that haven’t seen the light of day...

How to Innovate Like a Rebel

Calling all rebels: get ready to embrace a counterintuitive approach to preparing for the future. But before we get into why this approach is essential in the modern era of reinvention, let’s recognize the elephant in the room—innovation…it’s a buzzword that is right up there with “disruption, omnichannel, synergy and work-life balance”. But why and...

Shake Shack

Few, if any, restaurant openings bring the people out like a Shake Shack opening. When a city, state or region gets its first location, the hype is real. The lines may be crazy, but customers don’t seem to mind. They’re celebrating. They’re pumped. They’re ready to finally have their dream burger spot in their own...