November 14, 2018

A Customer Divided: The Love/Hate Relationship with Walmart

Can Walmart Unite its Polarized Customer Base?

It simply didn’t make sense at first blush: About half the people said they loved Walmart; the other half said they don’t. Even more confounding, such sharp customer polarization often hinged on the same metric: Customer service. How did the world’s largest retailer manage to measure up to half the people, even as it failed...

November 14, 2018

Trends Issue 34

Answering Retail’s Billion-Dollar Question Brick by Bit

On a jammed street corner in New York, a glimpse of the Store of the Future opened recently in SoHo, its décor well-suited to the hipster neighborhood in which it resides. Like the airy loft apartments that are a local trademark, the four-thousand-square-foot store has a super-high ceiling that is white, with HVAC pipes exposed....

November 14, 2018

Research Issue 34

All I Want for Christmas: A Letter to Retailers

Customers Tell Us What They Want from Retailers

Are you singing that loved (or is it hated) Mariah Carey Christmas song in your head? Seems like you can’t walk into a store post Halloween without hearing that tune belted out of Mimi’s mouth. It’s the holiday season—lists are being written, deals are being hunted and subtle hints are dropped to ensure you get...

November 14, 2018

Trends Issue 34

You Can Call Me AL

The below is the first of what we hope is many columns from WD’s Account Manager, Andre Lozano. For the last several months Andre has shared a weekly round-up with our company that includes news about retail, brands, podcasts, social media & even family trips to Disney World. He’s been inspiring our team to look...

November 14, 2018

Readers' Poll Issue 34

What’s on Your List This Holiday Season?

November 14, 2018

What If... Issue 34

What If Holiday Shopping Was Fun Again?

In a not so distant past, holiday shopping was fun. Friends and family made a tradition out of it. Groups would take a Saturday or Sunday and head to their favorite malls. They’d spend the day there and go to their favorite restaurant for dinner to recap the day and cross off a bunch of...