September 24, 2018

What Does Tomorrow’s Mall Look like to Consumers?

In 2017, more than 15 U.S. retailers filed for bankruptcy, a rate not seen since the Great Recession eight years earlier. In all, at least 8,000 stores closed their doors last year.1 Most of those closures were by national chain stores, with no category harder hit than apparel.2 It’s nothing short of an existential threat....

September 24, 2018

Trends Issue 33

Putting the Retail Back into Retail Banking

Going Beyond Digital Transformation

If financial institutions and their customers looked at news headlines as prescriptive, life would be scary— especially for retail banks— those whose business models involve a network of traditional branches. On one side of the coin, headlines abound with stories of attempts at saving the branch experience, even reviving its glories. But these efforts have...

September 24, 2018

Research Issue 33

BOPIS: Design Challenge

The below is an excerpt of what was submitted by WD Partners and published in the August issue of design: retail. Our BOPIS concept design: In a recent research study, we asked 1,500 consumers what they want in a BOPIS experience. The results were definitive – of the 8 concepts tested, those found most appealing...

September 24, 2018

Readers' Poll Issue 33

What Do You Want to See in Your Local Mall?

We recently asked 4,000 consumers the same question. See how your response compares in our latest white paper – Apocalypse to Relevance. Share

September 24, 2018

What If... Issue 33

What If Bank Branches Went Away?

Nearly 80,000 empty buildings and endless more trained banking professionals without a job. But the effect on consumers could be even more dramatic. Most money-related banking interactions could transition relatively seamlessly in a branchless, increasingly cashless world. These are the bill pays, account transfers and check deposits that don’t require much thought. Most savvy consumers...