September 16, 2021

The Store Of The Future Isn’t A Store

So what is it? It’s a mix of things that retailers have to piece together just right

This piece was written by Ashlee Kieler and originally appeared on the RetailSpaces blog. The store of the future is a concept discussed year after year. Meanwhile, it’s becoming increasingly difficult to pin down exactly how the consumer will be tomorrow, let alone a few years from now. 2020 has complicated things further. Widespread store...

September 16, 2021

Research Issue 51

The Restaurant of the Future isn’t a Restaurant

Disruptive trends that were already impacting the restaurant biz have been rocketing

This piece was written by Nicole Rupersburg and originally appeared on the RestaurantSpaces blog. What is the restaurant of the future going to look like? Right now, quite frankly, it’s impossible to say. What we know for certain is that, at least in the near-term, the restaurant of the immediate future is going to look...

September 16, 2021

Research Issue 51

The Future of Healthcare is Retail

Customer Experience strategist shares how healthcare's future is directly related to retailing

This piece was written by Hannah Chenoweth and originally appeared on the HealthSpaces blog. Healthcare systems are increasingly looking to retail for innovative strategies. With 81% of patients unsatisfied with their healthcare experience, providers have much to gain from looking at best practices in this experience-driven, consumer-focused ecosystem. After all, retailers are experts at providing...

July 21, 2021

Research Issue 50

The Macy’s Effect

Author Lee Peterson Executive Vice President, Brand, Strategy & Design WD Partners It was February 28, 2005. The day Terry Lundgren, CEO of Federated Department Stores, announced one of the largest deals in retail history: The merger of 491 May Department Stores with 450 locations operated by Federated. You could sum up the deal’s promise,...

July 21, 2021

Research Issue 50

Dark Restaurants: A Case Study in Innovation

July 21, 2021

Research Issue 50

We Believe in Showroom Stores, So Does Dyson

Author Lee Peterson EVP, Thought Leadership & Marketing WD Partners Brand: Dyson, a UK appliance maker owned by eccentric billionaire James Dyson. Company sales: $3 billion+ Showroom Network: Paris, Tokyo, Moscow, Jakarta, New York, London, San Francisco, Toronto. Dyson also now operates 460 stores in China, including flagship stores in Shanghai and Beijing. Recent Showroom...

May 19, 2021

Research Issue 49

Mike Tyson vs The Great Accelerator

Authors Lee Peterson EVP, Thought Leadership & Marketing WD Partners Tara Yavorsky VP, Marketing WD Partners We’ve said it once and we’ll say it a hundred times more. COVID-19 didn’t disrupt our industry, it accelerated it by catapulting brands forward and forcing them to meet the rapidly evolving preferences of consumers. Customers were already using...