Category: Research

November 18, 2021
Research Issue 52

Retail Supernova

A New Star is Born


The pandemic accelerated everything already in acceleration. Then we came out of lockdown and it was like the brakes failed—change came faster than ever. The idea of a self-contained, physical store no longer held. The flurry of options available to consumers have since, like a Supernova, exploded into a thousand pieces. You can shop anywhere,...

September 16, 2021
Research Issue 51

The Store Of The Future Isn’t A Store

So what is it? It’s a mix of things that retailers have to piece together just right


This piece was written by Ashlee Kieler and originally appeared on the RetailSpaces blog. The store of the future is a concept discussed year after year. Meanwhile, it’s becoming increasingly difficult to pin down exactly how the consumer will be tomorrow, let alone a few years from now. 2020 has complicated things further. Widespread store...

September 16, 2021
Research Issue 51

The Restaurant of the Future isn’t a Restaurant

Disruptive trends that were already impacting the restaurant biz have been rocketing


This piece was written by Nicole Rupersburg and originally appeared on the RestaurantSpaces blog. What is the restaurant of the future going to look like? Right now, quite frankly, it’s impossible to say. What we know for certain is that, at least in the near-term, the restaurant of the immediate future is going to look...

September 16, 2021
Research Issue 51

The Future of Healthcare is Retail

Customer Experience strategist shares how healthcare's future is directly related to retailing


This piece was written by Hannah Chenoweth and originally appeared on the HealthSpaces blog. Healthcare systems are increasingly looking to retail for innovative strategies. With 81% of patients unsatisfied with their healthcare experience, providers have much to gain from looking at best practices in this experience-driven, consumer-focused ecosystem. After all, retailers are experts at providing...