The Future of Healthcare is Retail

Customer Experience strategist shares how healthcare's future is directly related to retailing


This piece was written by Hannah Chenoweth and originally appeared on the HealthSpaces blog. Healthcare systems are increasingly looking to retail for innovative strategies. With 81% of patients unsatisfied with their healthcare experience, providers have much to gain from looking at best practices in this experience-driven, consumer-focused ecosystem. After all, retailers are experts at providing...

WDCast – Q+A With Michael Owens

We had an energetic and informative conversation with the co-founder of influence group: Michael Owens. Influence group delivers an event platform for B2B events, including all the events featured in this very Wayfind issue, including Restaurant Spaces, Retail Spaces, and Health Spaces. Listen to the full podcast interview here, but while you’re here check out...

The Macy’s Effect

Author Lee Peterson Executive Vice President, Brand, Strategy & Design WD Partners It was February 28, 2005. The day Terry Lundgren, CEO of Federated Department Stores, announced one of the largest deals in retail history: The merger of 491 May Department Stores with 450 locations operated by Federated. You could sum up the deal’s promise,...

11 Come 11: A Wayfind History of Google Trends

All bets are on and we are feeling lucky… 11 come 11! This isn’t beginner’s luck, because we have officially published 50 Wayfind issues! That’s 250 articles, 50 full issues, and 11 years of content from the best thinkers. We thought it would be fun to take a look back at relevant trends over the...

Dark Restaurants: A Case Study in Innovation

This piece was written by Nicole Rupersburg and originally appeared on the RestaurantSpaces blog. What is the restaurant of the future going to look like? Right now, quite frankly, it’s impossible to say. What we know for certain is that, at least in the near-term, the restaurant of the immediate future is going to look...