Category: Research

May 13, 2020
Research Issue 43

21st Century Grocery: Open for Business

21st Century Grocery: Open for Business
In the last two months we’ve witnessed an already turbulent grocery market explode into a flurry of activity. From safety measures, to empty shelves, to reduced store hours and all the missing toilet paper, grocers are being forced to respond and react quickly to the changing and demanding needs of their associates and customers. This...

March 17, 2020
Research Issue 42

The Restaurant of the Future Is Not a Restaurant

The Restaurant of the Future Is Not a Restaurant
You would think it would be impossible for the definition of “restaurant” to change. It’s a fairly straightforward concept. restaurant (noun) – a place where people pay to sit and eat meals that are cooked and served on the premises Well, all apologies to Merriam-Webster, but it’s not that simple anymore. Yet at the same...

March 17, 2020
Research Issue 42

Bringing Food to Life in Retail

Bringing Food to Life in Retail
People want food at malls and shopping centers. Not boring food courts. Real flavor-town foodie food. If you missed our white paper where people said as much, here you go. Now is the time to take food even deeper into today’s retail world. The dying brands in retail today have proven this isn’t the time...

January 14, 2020
Research Issue 41

Amazon Won, Now What?

Amazon Won, Now What?
For most of the last decade, it was Amazon versus the world of brick-and-mortar. Now, the competitive challenge is no longer complicated to define: Amazon is one of the fastest growing companies in the history of American business.1 And this growth story—unprecedented, immense, rocket-like, (choose your superlative!)—does not come with a happy ending for most...

January 14, 2020
Research Issue 41

Does Walmart have a Love/Hate Problem?

Does Walmart have a Love/Hate Problem?
It simply didn’t make sense at first blush: About half the people said they loved Walmart; the other half said they don’t. Even more confounding, such sharp customer polarization often hinged on the same metric: customer service. How did the world’s largest retailer manage to measure up to half the people, even as it failed...