Amazon Won, Now What?

For most of the last decade, it was Amazon versus the world of brick-and-mortar. Now, the competitive challenge is no longer complicated to define: Amazon is one of the fastest growing companies in the history of American business.1 And this growth story—unprecedented, immense, rocket-like, (choose your superlative!)—does not come with a happy ending for most...

Does Walmart have a Love/Hate Problem?

It simply didn’t make sense at first blush: About half the people said they loved Walmart; the other half said they don’t. Even more confounding, such sharp customer polarization often hinged on the same metric: customer service. How did the world’s largest retailer manage to measure up to half the people, even as it failed...

The Amazon Formula for Delivering What Consumers Want

Amazon isn’t an easy competitor to predict. After all, much can be gained by analyzing how Amazon pulled such a victory off. Therefore, we want to review the three things Amazon not only did right, but the three things consumers now want most. We asked 4,000 consumers what brand attributes they consider to be most...

NYC Retail Tour

No city does retail like New York City. And Frank Sinatra was right. If you can make it there, you likely can make it anywhere. We don’t think he was talking about retail when he belted the iconic tune, but just go with it. As a major proving ground for success, just about every type...

First Financial

Gone are the days of bland, beige bank branches that only performed the standard transactional financial functions. When First Financial came to WD Partners with the desire to further engage the community and strengthen is local business relationships, we realized there was only one thing to do: Un-think the bank. First Financial wanted to shake...

2020 Predictions

A new day. A new year. A new decade! What better way to start fresh than with a list of business predictions. We gathered several predictions directly from some of our guests on our podcast WDCast. In addition, we talked to several of our thought leaders here at WD Partners. What does the next year...