Accelerating Trends in the Physical Space

Authors Jody Wasbro SVP, Strategy & Experience Design WD Partners John Bajorek EVP, Strategic Growth & Innovation WD Partners Things will never really be the same again. We can all agree on that right? Will you ever lick your fingers before trying to pry open the fresh produce bag at the grocery store again? Will...

The Store of the Future is Not a Store

The following is a preview of our upcoming white paper. The last couple months have seemingly changed everything about stores. Social distancing. Employees behind shields. Customers wearing masks. And how about these stories exemplifying how quickly things have changed: Walmart’s app sees record downloads, surpasses Amazon by 20% (TechCrunch) Amazon stops accepting new online grocery...

Extreme Makeover – Retail Edition

If you know, you know. It’s a big deal to convert yesterday’s basic transactional store into a 21st century omni-optimized micro-fulfillment center. But in order to compete with the ultimate retailer that goes by the name of Amazon, retailers need to make big changes to stores themselves and the operations that makes them run like...

Amazon Won, Now What?

For most of the last decade, it was Amazon versus the world of brick-and-mortar. Now, the competitive challenge is no longer complicated to define: Amazon is one of the fastest growing companies in the history of American business.1 And this growth story—unprecedented, immense, rocket-like, (choose your superlative!)—does not come with a happy ending for most...

How to Innovate Like a Rebel

Calling all rebels: get ready to embrace a counterintuitive approach to preparing for the future. But before we get into why this approach is essential in the modern era of reinvention, let’s recognize the elephant in the room—innovation…it’s a buzzword that is right up there with “disruption, omnichannel, synergy and work-life balance”. But why and...

What Does Tomorrow’s Mall Look like to Consumers?

In 2017, more than 15 U.S. retailers filed for bankruptcy, a rate not seen since the Great Recession eight years earlier. In all, at least 8,000 stores closed their doors last year.1 Most of those closures were by national chain stores, with no category harder hit than apparel.2 It’s nothing short of an existential threat....