Restaurant of the Future – Part 2

In Restaurant of the Future – Part 1, we explored the industry pressures and environmental trends that are impacting today’s restaurant operators, and how future-forward brands are adapting to compete. We concluded with a recommendation outlining three principles that brands will need to nail in order to be successful in the future: Serve Up Solutions...

The Holly Jolly Customer: How to Win at Retail

The adage "the customer is always right" is not new. But never has it been truer than this year. The "Uberization" of retail—give me what I want when and how I want it—has shifted the way customers expect to interact with brands and retailers and it's not going to change anytime soon. In an upcoming...

No Such Thing as a Store

They don’t call them stores. They call them galleries.1 It sounds a bit pompous, but those are Elon Musk galleries. Tesla doesn’t do anything the way everyone else has always done things, which begins to explain why their 200 locations aren’t showrooms, either. And most certainly not that 20th century anachronism: "stores". Tesla isn’t really...

Restaurant of the Future – Part 1

Robot chefs. AI taking drive-thru orders. Drone delivery. A tech-influenced restaurant industry is no longer a far-off future. It’s here. And it has been brought on by some of the most disruptive industry pressures: labor shortages, time-poor consumers, interest in conscious consumption, and the overwhelming need for an elevated consumer experience. In part one of...

The Rise of Recommerce

As the seasons begin to change, many people are vying to create that perfect fall wardrobe to make themselves the envy of all of their friends and followers (if you’re into that sort of thing). But let’s be honest—it’s likely that there are some pieces in their closet that haven’t seen the light of day...

How to Innovate Like a Rebel

Calling all rebels: get ready to embrace a counterintuitive approach to preparing for the future. But before we get into why this approach is essential in the modern era of reinvention, let’s recognize the elephant in the room—innovation…it’s a buzzword that is right up there with “disruption, omnichannel, synergy and work-life balance”. But why and...