The competitive challenge is no longer complicated to define anymore: Amazon is one of the fastest growing companies in the history of American business.1 This growth story—unprecedented, immense, rocket-like, (choose your superlative!)—does not come with a happy ending for most retailers. Stores are closing in rapid-fire fashion. An estimated 75,000 stores—clothing, electronics and furniture—will close...

Over the past decade, we have watched companies fight tooth and nail for their survival amid the industry's metamorphic digital revolution. The retail apocalypse is raging on more aggressively than ever, and previously dominant brands are now suffering from losses that are forcing them to abandon 100s of their brick-and-mortar locations. All in all, around...

The family doctor’s office has been a sacred institution for as long as we can remember. Once you choose a doctor, unless you experience a serious breach in quality or you move or change insurance, you stick with them. But despite current satisfaction with primary care physicians (PCP), loyalty is eroding, as can be seen...

Over the past five years, the retail industry has been turbulent, to say the least. Many brands, both mature and novice alike, have been rocked by forces all around them—shifts in shopper behaviors, generational preferences, local nuance, economic pressures, commercial real estate values, and the infusion of private equity inducing influx of expensive corporate retail...

Over the past five years, the retail industry has been turbulent, to say the least. Many brands, both mature and novice alike, have been rocked by forces all around them – shifts in shopper behaviors, generational preferences, local nuance, economic pressures, commercial real estate values, and the infusion of private equity inducing influx of expensive...

T’was the best of times and t’was the worst of times for retailers this past year. Brands have been responding to the shifting market with creative innovation: Specialty retailers are going off the beaten path with pop-ups and personalize-able merchandise, drugstores are making a play for beauty, and retailers across the gamut–from banks to grocery...